We are so confident that if a debt is collectable we will collect it for our clients. As a result our debt recovery service operates on a no win no fee basis for pre-legal collections (95% of cases resolved at this stage). There are no placement fees, letter writing fees, or phone costs. If we do not recover, you do not pay.

Clients have a dedicated Account Manager so that they know who is dealing with their debts at all times. Each Manager is highly trained and incentivised. They learn the background to each matter and apply the most appropriate course of action. Useful advice and guidance can therefore be given to clients at each stage of collection.

Not all debts are the same. To achieve the best chance of recovery, each debt must be treated individually and the most effective collection techniques used depending on the age, type and criteria of each matter. Debt information is analysed on receipt and a decision taken as to the quickest recovery procedure to be used.

By far the most important step in collecting debt is contact with each debtor by phone. Our team of highly skilled collectors use all methods of persuasion at their disposal to ensure maximum returns for their clients.

It is important to ensure the debtor has no excuse not to pay. We therefore take all methods of payment including cash, cheque, bankers draft, BACs, CHAPs, credit and debit cards and can provide personal paying in books where appropriate. Cleared funds are remitted to clients each week from our audited client account in whatever format our clients require.

It is important clients are aware of what action is being taken on their cases and are kept informed of progress throughout. Our automated system ensures this happens in every case. Clients are notified on each case as developments occur and receive regular reports on their entire portfolio of debt placed with us for collection